Moxi 2.0 starts shipping
Diligent Robotics has begun fielding the first upgraded Moxi 2.0 hospital robots to U.S. health systems in the first half of 2026, the company confirmed at a Virginia Hospital & Healthcare Association workforce summit on May 19. Moxi 2.0 is a mobile manipulator built specifically for hospital corridors: it can pick up small payloads, navigate elevators and operate alongside staff in supply rooms, pharmacies and labs. Diligent says the new generation pairs "next-generation AI compute" with its proprietary stack so the robot can predict and adapt to crowded, dynamic indoor environments in real time.
Now a Serve Robotics business
The rollout is also the first major product milestone since Serve Robotics acquired Diligent in January 2026 to extend its physical-AI platform from sidewalk delivery into hospitals. Serve is positioning the combined entity as a horizontal logistics-robotics company: outside on the sidewalk it runs autonomous sidewalk delivery vehicles in markets like Los Angeles and Dallas, and inside hospitals it now ships Moxi.
Footprint and limits
Diligent says it currently runs close to 100 Moxi robots across 25+ U.S. hospital facilities. The deployments are not without setbacks — MultiCare's Washington state system retired 14 Moxi units in 2025 after nursing staff reported limited time savings — but Diligent has used those programs to refine Moxi's handoff workflow and is leaning into use-cases such as overnight pharmacy runs and specimen transport, where the time-savings math is clearer.
Where it fits in the hospital-automation stack
Moxi 2.0 lands as hospital systems pour more capital into automation: see our coverage of Aidoc's expanded FDA triage clearances and Philips' spectral-CT AI reconstruction clearance. Diligent is making the case that the bottleneck for nursing staff is not just imaging or diagnostics — it's the constant low-value supply runs around the building.
What's next
Serve has not disclosed the size of the Moxi 2.0 fleet it plans to ship in 2026, but on its Q1 earnings call it said hospital-robot revenue is now reported alongside its sidewalk-delivery business. Diligent's CEO Andrea Thomaz has said the team's next push is interoperability with hospital scheduling and EHR systems so Moxi can take tasks directly from the nursing handoff list.
Reporting based on coverage from The Robot Report, TipRanks, RoboticsTomorrow and Diligent Robotics press materials.