Guests checking into the Novotel or Mercure on Stevens in Singapore are now as likely to see a delivery robot gliding off an elevator as a bellhop. YYForce Inc. announced on October 29 the commercial deployment of an 11-robot autonomous fleet across the dual-branded hotel complex under a 24-month agreement, one of the larger single-site robot rollouts reported in Asia-Pacific hospitality this year.
The Nasdaq-listed company said the robots handle intra-hotel logistics, guest room deliveries and inter-floor service workflows, navigating multiple floors through direct integration with the buildings' elevator IoT systems and communicating with hotel operations through PBX and SIP protocols, according to Yahoo Finance.
Full-stack automation instead of a single robot
What distinguishes the deployment from a typical hotel robot pilot is the integration layer. Rather than operating as standalone units that a staff member has to summon room by room, YYForce's fleet is wired into the property's elevator control systems and phone infrastructure, letting the robots call elevators, navigate between floors and route delivery requests without a human dispatcher in the loop for every task. YYForce calls the approach "Full-Stack Building Automation."
"The commercial deployment of our 11-robot autonomous fleet at Novotel and Mercure on Stevens represents a major operational milestone in physical AI and hospitality automation," said YYForce Chairman and CEO Mike Fu. The company did not disclose the contract's dollar value or the specific robot hardware model used in the deployment.
A testbed for YYForce's Asia-Pacific ambitions
YYForce is positioning the hotel complex as a reference site rather than an isolated contract. The company described the deployment as a commercial blueprint for extending embodied physical AI and automation into other hospitality and integrated facility management properties across the Asia-Pacific region.
Hotel service robots are not new, but most prior deployments have involved small numbers of units performing limited delivery routes without deep building-system integration. An 11-unit fleet tied into elevator and PBX infrastructure represents a denser and more operationally embedded installation than the single-robot concierge demonstrations common at hotels over the past five years.
The deal also comes as hospitality groups globally weigh labor costs against automation investment for repetitive logistics tasks such as room service and linen delivery. For YYForce, a successful 24-month run at a dual-branded property gives the company a concrete case study to present to hotel operators elsewhere in Singapore, where labor availability in service roles has tightened, and across the broader region where hotel groups are experimenting with robotics to offset staffing costs rather than replace guest-facing roles entirely.